IT Support (Aklan)

Location: Kalibo Aklan, Visayas
Contract Duration: 6 Months
Work Arrangement: Onsite

Job Description

We are looking for an IT Onsite Support professional to provide hands-on technical assistance to employees and ensure smooth day-to-day IT operations throughout the project.

Key Responsibilities

• Provide onsite technical support for hardware, software, and network-related concerns.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain computers, applications, and IT equipment.
• Assist with basic network troubleshooting, including LAN, Wi-Fi, IP configuration, Ping, and IPConfig.
• Manage user accounts, including password resets, account unlocking, and user creation.
• Provide remote assistance using AnyDesk, Remote Desktop, TeamViewer, or similar tools.
• Log, monitor, and resolve IT incidents and service requests.
• Maintain proper documentation of technical issues, troubleshooting steps, and resolutions.
• Coordinate with other IT teams and vendors for escalated technical concerns.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• With experience in IT Support, Technical Support, Helpdesk, Desktop Support, or Onsite Support.
• Knowledge of Windows 7/10/11 and basic Linux troubleshooting.
• Familiarity with basic networking concepts such as TCP/IP, DNS, DHCP, Ping, and IPConfig.
• Experience troubleshooting computers, laptops, printers, and scanners.
• Familiarity with Active Directory and Group Policy is an advantage.
• Experience with remote support tools such as AnyDesk, Remote Desktop, or TeamViewer.
• Strong troubleshooting, communication, and customer service skills.
• Willing to work onsite in Kalibo Aklan, Visayas.
• Willing to accept a 6-month contract.