IT Support Analyst – Broadcast

IT Support Analyst – Broadcast

Location: Stamford, CT 06902 | Fully Onsite
Duration: 5+ Month Contract
Schedule: Rotating shifts, including nights, weekends & holidays

Job Summary

Seeking an IT Support Analyst to provide onsite technical support in a fast-paced, 24/7 broadcast environment. The ideal candidate will have strong desktop, networking, and troubleshooting skills and be comfortable working under pressure.

Key Responsibilities

• Provide onsite 24/7/365 IT and desktop support.
• Troubleshoot Windows, macOS, network, server, printer, remote access, and file-share issues.
• Support broadcast operations and live sporting events.
• Travel domestically/internationally as required; approximately 4–5 days every 4–5 weeks after training.
• Troubleshoot and escalate technical issues appropriately.
• Maintain tickets and follow established SOPs.

Required Skills

• 1–3 years of related IT/support experience.
• Strong knowledge of Windows and macOS.
• Networking knowledge: TCP/IP, LAN/WAN, VLAN, DHCP, DNS, routing, switching, firewalls.
• Excellent communication, customer service, and problem-solving skills.
• Broadcast industry experience is highly preferred.
• Linux/Unix experience is a plus.
• Valid U.S. driver's license required.
• Valid passport preferred.

Education: Bachelor's degree preferred or equivalent combination of education and experience.

Pay: $35.00 - $43.00 per hour

Work Location: In person