IT Support Analyst

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

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Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
• Vibrant City Location: Work in Eastwood (Day Shift!)

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As an IT Support Analyst...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

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Ideal Technical Profile

• More than 3+ years of required experience as an IT Support Analyst or Application Support role
• Expertise with cloud-based software solutions and understanding of basic software architecture concepts.
• Help setting up new customers, creating support articles, step by step guides and other helpful documentation to ensure fast and effortless adoption of the module.
• Familiarity of accounts payable processes and basic accounting principles is a plus.
• Experience with SQL database and queries and report.
• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
• Work Arrangement: Hybrid | Eastwood | Day Shift.

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Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

• Documentation and knowledge sharing
• Communication with customers

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MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

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Make the most of our 100% virtual recruitment. Apply today!