IT Support Analyst

Department: Information Technology

Location: Hong Kong Office (Supporting Global Operations)

Employment Type: Full-Time

About Us & The IT Team

We are a global leader in 3D body data and fashion technology (Fashion-Tech), empowering top international brands with innovative digital solutions.

Our IT department operates with a modern, Cloud-First, and AI-assisted philosophy. We prioritize automation, streamlined user experiences, and lean operations over legacy bureaucracy. In this role, you will play a core part in managing day-to-day enterprise IT operations, working closely with senior IT leadership to maintain a secure, highly efficient technology environment.

Key Responsibilities

1. Operations & Service Desk Ownership: Serve as the primary point of contact for local and international end-users, managing Tier 1/2 support requests via our IT service management portal.

2. Identity, Access & Security Governance: Execute end-to-end user onboarding and offboarding workflows following strict security baselines and least-privilege principles.

3. Systems Maintenance & Knowledge Base: Provision, image, and deploy employee workstations, AV/conference room infrastructure, and IT assets and build user-friendly SOPs/KB articles using modern AI productivity tools.

4. Process Automation & Modernization: Collaborate with IT Management to identify operational bottlenecks and evaluate next-gen IT management solutions.

Qualifications & Requirements

●        Education: Bachelor’s Degree or Higher Diploma in Computer Science (CS), Information Technology (IT), Information Systems (IS), or a related discipline.

●        Experience: 2–5 years of hands-on IT support or helpdesk experience in a corporate or cloud-oriented environment (promising fresh graduates considered).

●        Core Aptitude:

○        Strong working knowledge of Windows enterprise administration.

○        Good understanding of fundamental networking concepts (DNS, DHCP, VPN, Wi-Fi architecture) and cloud identity principles.

○        Familiarity with modern AI tools (e.g., ChatGPT, Claude) to accelerate troubleshooting and documentation workflows.

●        Soft Skills:

○        Proactive & Self-Driven: Takes full accountability for tickets from intake to resolution without needing constant supervision.

○        Detail-Oriented: Takes pride in clean documentation, structured ticketing logs, and orderly system management.

What We Offer

●        Career Growth: Direct mentorship from IT leadership with room to expand into Cloud Administration, Cybersecurity, or Systems Architecture.

●        Modern Tech Culture: Work in a forward-thinking, AI-empowered environment that values smart solutions over busywork.

●        Generous Benefits: Annual company leave, birthday leave, medical benefits, and a supportive team environment.

How to Apply

Interested candidates are invited to submit their full resume along with current and expected salary details to:

📧 [email protected]

(Please indicate "Application for IT Support Analyst" in your email subject line.)