IT SUPPORT ANALYST

ABOUT OODC

At One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day for over 20 years.

Job Description

The IT Support Analyst is responsible for providing technical assistance to users, troubleshooting hardware and software issues, managing service tickets, and ensuring the proper operation of IT and conference room equipment

Qualifications:

• 1–2 years of experience in an IT Service Desk or Technical Support role.
• Prior experience supporting users in a corporate or enterprise environment is preferred.
• Proficiency in Windows and Mac operating systems.
• Strong troubleshooting and technical problem-solving skills.
• Knowledge of Microsoft 365, networking, hardware, peripherals, and IT support tools.
• Strong verbal and written communication skills.
• Customer-focused and service-oriented mindset.
• Able to handle sensitive information with care.
• Ability to manage multiple tasks and work effectively under pressure.
• Professional demeanor and strong collaboration skills.
• Systematic approach to problem-solving within a team.

Key Responsibilities:

• Provide technical support for Windows and Mac operating systems.
• Support Microsoft 365 and common enterprise applications.
• Troubleshoot basic LAN, WAN, VPN, and Wi-Fi connectivity issues.
• Provide basic application and system support.
• Set up and troubleshoot AV equipment, including video cameras, audio mixers, microphones, and related devices.
• Support live, virtual, and hybrid events.
• Use IT Service Management (ITSM) and ticketing tools for ticket handling and monitoring.
• Perform desktop and laptop diagnostics and repairs.
• Troubleshoot and escalate hardware issues involving AC-issued devices, network hardware, and conference room equipment.
• Coordinate and assist vendors during preventive maintenance activities.
• Perform printer setup and troubleshooting.
• Configure peripherals such as keyboards, mice, webcams, and other devices.
• Perform basic hardware replacements, including RAM, SSD, and other components.
• Provide basic support for Active Directory.
• Follow cybersecurity basics, authentication, and compliance requirements.
• Use remote desktop and collaboration platforms such as Zoom, Microsoft Teams, and Webex.
• Monitor meeting schedules and ensure conference room and AV equipment are operational.
• Handle, categorize, and prioritize tickets based on urgency and service requirements.

Interested applicants may submit their updated resume through our recruitment channels.

Email: [email protected]

Pay: Php30,000.00 - Php35,000.00 per month

Work Location: In person