IT Support Analyst

Overview

Join our dynamic team as an IT Support Analyst and become a vital part of maintaining and enhancing our organization's technology infrastructure! In this energetic role, you will provide exceptional technical support to users across various platforms, ensuring seamless operation of hardware, software, and network systems. Your expertise will help troubleshoot issues efficiently, support end-users proactively, and contribute to a robust IT environment that empowers our teams to excel. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, innovative setting while making a tangible impact on daily business operations.

Duties

• Deliver comprehensive technical support to end-users via help desk systems, resolving hardware, software, and network issues promptly and professionally
• Manage customer support tickets using tools like ServiceNow or Jira, ensuring timely updates and resolution tracking
• Troubleshoot computer hardware components including desktops, laptops, mobile devices, printers, and peripherals to restore optimal performance
• Support operating systems such as Windows (including Windows Server), macOS, and Linux by diagnosing and resolving system errors or configuration problems
• Maintain and administer Active Directory accounts, manage group policies (GPO), and oversee user access controls for security compliance
• Assist with the deployment and management of IT equipment using tools like SCCM or BMC Remedy for software distribution and asset management
• Support IT infrastructure components such as switches, routers, wireless access points, and ensure network security protocols are properly implemented

Skills

• Strong knowledge of Microsoft Office suite applications and familiarity with help desk systems like ServiceNow or Jira for ticket management
• Proficiency in troubleshooting hardware issues related to computer hardware components and peripherals
• Solid understanding of computer networking concepts such as TCP/IP protocols, DNS configuration, LAN/WAN architecture, VPN setup, firewall management (e.g., Meraki), and network troubleshooting techniques
• Experience with Active Directory management including user account setup, GPO configuration, and permissions control
• Ability to diagnose complex technical issues involving hardware failures or software conflicts quickly and effectively
• Excellent communication skills to translate technical information into clear guidance for end-users of all skill levels
• Analysis skills to identify recurring problems and recommend long-term solutions for improved system stability
• Familiarity with remote support tools such as SCCM or BMC Remedy for efficient device management and software deployment
• Knowledge of mobile device support across different operating systems to ensure connectivity and security compliance

Embark on a rewarding journey where your technical expertise fuels operational excellence! We’re eager to welcome motivated professionals ready to make a difference through proactive problem-solving and outstanding customer service.

Pay: $23.54 - $30.37 per hour

Expected hours: 40.0 per week

Work Location: Remote