IT Support Analyst

IT Support Analyst

Location: Bangkok, Thailand
Work Arrangement: Onsite
Industry: Financial Services / Securities

Job Summary

We are looking for an experienced and hands-on IT Support Analyst to provide onsite technical support and manage daily IT operations in a financial services environment.

The role involves supporting approximately 35 users, troubleshooting hardware, software, business applications, and network issues, and assisting with IT infrastructure and data center activities when required.

The ideal candidate should have broad technical knowledge, strong troubleshooting skills, and the ability to work independently while coordinating with internal IT teams and external vendors.

Key Responsibilities

End-User & IT Support

• Provide daily onsite IT support for approximately 35 users.
• Troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.
• Install, configure, and maintain Windows operating systems, Microsoft 365, and business applications.
• Support user account management, access permissions, and employee onboarding/offboarding.
• Diagnose and resolve hardware, software, system performance, and connectivity issues.
• Provide timely support to minimize disruption to business operations.

Application & System Support

• Provide first-level and second-level support for internal business applications and systems.
• Troubleshoot application errors, login issues, connectivity problems, and system performance issues.
• Assist users with financial and trading applications when required.
• Coordinate with application support teams and vendors to resolve complex technical issues.
• Escalate and follow up on incidents until resolution.

Network & Infrastructure Support

• Troubleshoot LAN, WAN, Wi-Fi, VPN, and general network connectivity issues.
• Assist with basic configuration and troubleshooting of switches, routers, and other network equipment.
• Support Windows Server, Active Directory, and basic system administration activities.
• Monitor and assist in maintaining IT infrastructure and system availability.
• Coordinate with regional and global IT teams on infrastructure-related issues.

Data Center & IT Operations

• Assist with basic data center and server room activities when required.
• Support physical server checks, hardware replacement, cabling, and equipment installation.
• Coordinate with infrastructure teams and vendors for server and network maintenance.
• Maintain IT asset inventories, equipment records, and technical documentation.
• Assist with IT projects, system upgrades, equipment deployment, and office infrastructure changes.

Incident Management & IT Security

• Manage IT incidents and service requests according to established procedures and service levels.
• Troubleshoot and resolve technical issues, escalating complex problems when necessary.
• Follow IT security policies, access control procedures, and operational standards.
• Support routine IT maintenance, system updates, and security compliance activities.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3–5 years of experience in IT Support, Desktop Support, IT Operations, or IT Infrastructure Support.
• Strong hands-on experience troubleshooting Windows desktops, laptops, hardware, and software.
• Good knowledge of Windows 10/11, Microsoft 365, Outlook, and Active Directory.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, WAN, and VPN.
• Basic knowledge of Windows Server, network devices, and IT infrastructure.
• Familiarity with data center or server room operations, including servers, racks, and network equipment.
• Experience troubleshooting business applications and supporting end users.
• Ability to work independently, prioritize issues, and manage multiple support requests.
• Good English communication skills for coordination with regional or global IT teams.
• Strong problem-solving skills and a customer-service-oriented mindset.

Preferred Qualifications

• Previous IT support experience in banking, securities, financial services, or trading environments.
• Familiarity with Bloomberg, Refinitiv, or similar financial applications.
• Experience supporting business-critical systems or trading-floor users.
• Knowledge of ITIL practices, incident management, and service desk ticketing systems.
• Experience coordinating with infrastructure, network, and data center teams.