IT Support Analyst

About Advanced Energy Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

WHY BE A PART OF ADVANCED ENERGY? Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.

Position Summary The IT Support Analyst provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2/Level 3 support for AE Infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.
• Complies at all times with Safety and Quality standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA. ITIL Certification, or equivalent work experience
• With 4 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer‑focused, and service‑oriented approach.

Preferred Qualifications

• Preferred (MCSE)MCITP or CCNA certification.
• year plus years experience working with both networking and Micorosoft systems.
• 2 years supporting Active Directory and servers in a production environment.
• Experience in using Srvice Desk Tool such as Service Now.
• Wired and Wireless network design and implementation