IT Support Analyst (D365)

Company Overview

Hartree Partners is a leading global merchant commodities firm specializing in energy, commodities and associated industries. Jointly owned by senior management and funds managed by Oaktree Capital Management, LP, Hartree has over 28 years of experience in proprietary trading and principal investments. The firm employs over 4,600 individuals worldwide and in 2025. Hartree expands its global commodities platform into soft commodities through the acquisition of ED&F Man and its subsidiary companies.

Find out more about us by visiting our website at: http://www.hartreepartners.com/

Job Summary

We are seeking a motivated IT Support Analyst (D365) to provide daily support for our business software applications across multiple plants and offices in LATAM. This role is critical in ensuring smooth operations, effective troubleshooting , and user enablement through training and documentation.

Key Responsibilities & Duties

• Provide daily troubleshooting and end-user problem resolution for business software applications (Microsoft D365, custom apps)
• Provide application training to end users for application functionality as required.
• Assist with the development of system documentation and training materials for applicable applications.
• Coordinate with software vendors and internal technology support staff to troubleshoot and resolve application functionality, infrastructure, and performance issues.
• Maintain application security (Microsoft D365) and user access in accordance with established internal procedures and standards.
• Document on-going end user support issues and develop knowledge base of resolutions.
• Work with other teams as necessary to deploy patches, perform system upgrades, application enhancements and application testing.
• Support and maintain application integrations and scheduled tasks, performing daily operational checks as required.
• After hours and weekend support may be periodically required.

Requirements: education, competencies & skills

• University degree in Finance, Business, Computer Science, or equivalent experience.
• 3-5 years of experience in systems and applications support ; ERP Systems (SAP, Oracle, Dynamics (Microsoft D365), etc.) and other Financial or Operational Applications.
• Hands-on experience with specific D365 Finance & Operations (F&O) modules such as Finance, Procurement, Supply Chain Management, or Warehouse Management.
• Experience supporting commodities, agribusiness, or manufacturing environments with multi-plant operations is a plus.
• Ability to communicate effectively and work with users of varying levels of computer proficiency.
• Excellent problem solving/analytical skills.
• Ability to work independently and make decisions supported by relevant data.
• Strong time-management skills; able to prioritize proactively.
• Strong interpersonal skills with the ability to develop relationships with subject matter experts.
• This position will be based in our Mexico City office.
• Hybrid role: 3 days on-site and 2 days working from home per week.

Preferred Requirements

• MS Dynamics AX 2012 and D365 experience.
• Experience serving as a consultant for implementation or support of MS Dynamics AX 2012 and D365.
• Experience working in an international or cross-functional team.
• Microsoft Certified: Dynamics 365 Fundamentals or Functional Consultant Associate, or ITIL Foundation certification, is a plus.
• Exposure to reporting or data tools such as SQL or Power BI.
• Proficiency in English (Proven C1) and Spanish.

What’s on offer?

• Competitive salary and bonus structure
• Flexible working hours and remote work options (3 days a week presential modality)
• Professional development and training opportunities