IT Support Analyst (Information Technology Support Analyst)

IT Support Analyst I - Valencia and Burbank, CA

Company Benefits 100% employer paid medical and dental

401(k) matching contribution

Generous PTO and paid holidays

Long-term disability

Life and ADandD

Health Care and Dependent Care Flex Spending

Tuition reimbursement

Profit-sharing program

$34.50 - $38.00

hourly (DOE)

Position is Onsite

Company Overview Contributing to Saving Lives

The Eckert And Ziegler Isotope Products Segment The core business is the Design, Manufacture, and Distribution of Radioactive Sources and Material Products for Medical, Industrial, Inspection, Research, and Calibration Applications.

Business Overview

Eckert and Ziegler Isotope Products

provides sealed and unsealed radiation sources and materials for

Medical Imaging sources; Industrial sources for measurement and analysis; Oil Well Logging sources and related products; Reference, Calibration and Environmental Monitoring sources and solutions; Bulk radioisotopes for pharmaceutical, therapeutic and industrial product manufacturing; Services for collection, recycling and disposal of sources and low-activity waste; Sources for industrial Non-Destructive Testing; High-Activity radiation sources for radiation processing and sterilization; Medical and Industrial irradiators for blood irradiation, sterilization or calibration.

The Job

Eckert and Ziegler Isotope Products seeks an **IT Support Analyst I** to join our team. The IT Support Analyst I provides first level IT support for the business. Responsibilities range from initial triage of requests, troubleshooting, resolution of common requests for which there is general understanding, and information gathering for more complex problems with a hand-off to a level 2 or 3 support analyst. The IT Support Analyst collects information required to resolve requests through communication with users, use of support tools and engaging other IT staff or resources.

Essential Duties Triage, categorize, and resolve tickets in Freshservice, prioritizing routine requests and escalating complex or ambiguous issues to Level 2/3 Support Analysts with clear documentation of steps already taken.

Manage user access requests and account lifecycle actions in a cloud-based Identity and Access Management (IAM) platform and Active Directory/Entra provisioning, deprovisioning, group membership, and permission changes following documented approval workflows.

Handle password resets and MFA troubleshooting (IAM), and support MDM device enrollment and ongoing management.

Provision and troubleshoot common business software, following existing provisioning procedures.

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