IT Support Analyst L1

Job highlights

• There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST,Late Shift (12:30 am IST to 9:30 am IST)
• This is a work from home opportunity. Must have a quiet personal room and an excellent internet connection to perform the job.
• . Must have BBA,BCA,BSc
• Having a US accent is preferred
• Having US client communication experience is plus

Must have BBA, BCA, BSc. Or equivalent degree or in last semester.

Must have excellent English communication skills.

Must have basic computer skills

Should have data entry experience

Should be good in Microsoft - Excel and Word

Having US client communication experience is plus

Having a US accent is preferred

Prior experience in BPO or customer service job is plus

Willing to Work Late nights.

Should have good learning skills

Must be an excellent team player with excellent interpersonal skills.

Please Email resume [email protected]

Requirements

Roles and Responsibilities:

IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system)

Candidates will follow processes/scripts provided by the CompanyProject Manager and training will be provided prior to the start of the engagement.

Candidates will also be trained in resolving the IT issues captured in the CRM. system

Candidates will be working in the US Time zone. There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST)

This is a work from home opportunity.

Must have a quiet personal room and an excellent internet connection to perform the job.

This position may require four 10-hour shifts, off-hour shifts and/or weekend shifts as needed.