IT Support & Digital Transformation Executive

Role Purpose

To support the IT Manager in maintaining effective IT operations and delivering IT transformation and digitalisation initiatives across the institution. The role focuses on system implementation, process automation, data management and operational improvement to enhance efficiency and effectiveness. The role will also provide operational and administrative support to the Student Services team when required, ensuring smooth student-facing operations and service delivery.

Key Responsibilities

1. IT Transformation & Project Support

Support the planning, coordination and implementation of IT transformation and digitalisation projects.

Coordinate project activities, timelines, testing, documentation and follow-up actions with internal stakeholders and external vendors.

Conduct user acceptance testing (UAT), identify issues and track resolution to ensure systems meet business requirements.

Monitor project progress and provide regular updates to the IT Manager on deliverables, risks and outstanding actions.

2. Process Automation & Operational Improvement

Identify opportunities to streamline and automate manual, repetitive and paper-based processes across departments.

Develop and maintain digital forms, workflow automations, templates and reporting tools using suitable platforms.

Support the integration and optimisation of business systems to improve data accuracy, workflow efficiency and information accessibility.

Document existing and improved workflows, standard operating procedures (SOPs) and user guides to support consistent adoption.

3. Systems, Data & User Support

Support the administration, configuration and enhancement of institutional systems, including enrolment systems, CRM, LMS and other business applications.

Assist with system troubleshooting, user access, data maintenance and issue resolution, escalating complex matters to the IT Manager or relevant vendors.

Support data extraction, validation, analysis and reporting using Excel, Power BI or other relevant tools.

Assist with system records, technical documentation, data accuracy and compliance-related requirements, including applicable student and regulatory records.

4. Student Services & Operational Support

Provide operational and administrative support to Student Services during peak periods and whenever required.

Assist with student enrolment, registration, attendance, assessment administration, student communications and related system updates.

Support the use and improvement of digital tools and workflows for student administration and service delivery.

Assist in coordinating student activities, examinations and other institutional operations as assigned.

5. Stakeholder Coordination & Continuous Improvement

Work closely with IT, Student Services, Academic and other departments to understand operational needs and support practical solutions.

Coordinate with external vendors on system enhancements, testing, troubleshooting and implementation activities.

Maintain project trackers, system documentation, user guides and records of issues and resolutions.

Undertake other IT, digitalisation and operational responsibilities as assigned by the IT Manager.

Key Requirements

Qualifications & Experience

Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.

2–4 years of relevant experience in IT support, business systems, digitalisation, process improvement or application support.

Experience supporting system implementations, workflow automation or cross-functional projects is preferred.

Experience in a private education institution or education environment is an advantage.

Technical Skills

Proficiency in Microsoft 365 applications, particularly Excel, Forms, SharePoint and Power Automate, or equivalent workflow automation tools.

Working knowledge of business systems such as CRM, LMS, student enrolment or student management systems.

Ability to support system testing, data validation, reporting and documentation.

Familiarity with Power BI, low-code/no-code platforms, system integration and basic data management is an advantage.

Awareness of cybersecurity, data protection and PDPA requirements.

Key Competencies

Strong analytical, problem-solving and process improvement skills.

Proactive, resourceful and comfortable with hands-on execution.

Good project coordination, organisation and follow-through.

Able to work collaboratively across departments and communicate with technical and non-technical stakeholders.

Adaptable and willing to support both digital transformation initiatives and student-facing operational needs.

High level of accountability, attention to detail and commitment to service quality.

The Global Institute Shaping The Future

Rooted In Resilience, Growing with Innovation

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines ranging from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with Skills and Workforce Development Agency (SWDA) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SWDA, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.