IT Support & Helpdesk

Responsibilities:

1. Serve as the first point of contact for all internal IT issues (helpdesk)
2. Troubleshoot hardware, software, network, and daily operational application issues
3. Install, configure, and maintain PCs, laptops, printers, and other IT equipment
4. Monitor and maintain network infrastructure (switches, routers, firewalls) and ensure optimal connectivity
5. Manage and maintain servers (Windows Server/Linux), including virtualization and backup
6. Support the smooth operation of trading systems and capital market-related applications
7. Manage user accounts, access rights, email, and IT security systems
8. Record and document all incident tickets, configuration changes, and IT procedures
9. Coordinate with vendors and third parties for maintenance and procurement needs
10. Support the implementation of Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP)
11. Ensure compliance with cybersecurity standards and applicable OJK (Financial Services Authority) regulations

Qualifications:

1. Minimum Diploma (D3) or Bachelor's degree (S1) in Information Technology, Information Systems, or related field
2. Minimum 1-2 years of experience in IT Support/Helpdesk (Experience in the securities/capital market industry is a plus)
3. Understanding of basic computer networking (TCP/IP, DNS, DHCP, VLAN, VPN)
4. Familiar with Windows and Linux operating systems
5. Knowledge of server hardware, storage, and virtualization is a plus
6. Able to work under pressure and willing to work outside regular hours when needed (especially during market hours)
7. Strong communication and interpersonal skills, patient in handling user complaints
8. Problem-solving attitude and high initiative