IT Support & Maintenance

About the role

Ready to dive directly into learning IT systems, helping system users, and maintaining system infrastructure. You will be the first point of contact for questions about IT systems, and responsible for ensuring all IT system infrastructure functions properly, including managing hardware and software subscriptions.

Key responsibilities

• Learn and support IT systems
• Assist users with system-related questions and issues
• Maintain IT infrastructure and ensure systems function properly
• Manage hardware and software subscriptions
• Support end users in resolving hardware and software problems
• Keep systems running in a business environment
• Manage Linux systems including user management, file sharing, services, updates, backups, and basic monitoring
• Manage TCP/IP, DNS, Wi-Fi, VPN, and basic firewall configuration
• Write and modify basic scripts to automate routine tasks
• Implement IT security basics including MFA, password managers, access controls, network security, and database backup and recovery

About you

• Minimum S1 education from Computer Science or Computer Engineering
• Minimum 2 years of experience supporting end users, resolving hardware and software issues, and maintaining systems in a business environment
• Practical knowledge of Linux — user management, file sharing, services, updates, backups, and basic monitoring
• Basic understanding of networking with practical knowledge in managing TCP/IP, DNS, Wi-Fi, VPN, and basic firewall configuration
• Comfortable using command line tools; able to write and modify basic scripts to automate routine tasks
• Understanding of IT security basics including MFA, password managers, access controls, network security, and database backup and recovery
• Customer service mindset and ability to communicate with non-technical users
• Organized, technology-literate, and experienced with command line usage