IT Support & Operations

Key Responsibilities

• Provide day-to-day IT support to employees, including troubleshooting hardware, software, email, website, and LAN/network-related issues.
• Monitor website functionality and coordinate with relevant teams or service providers to identify and resolve website-related issues.
• Prepare, update, and maintain daily and monthly Excel reports, including vehicle status, damage, operational, and other administrative reports.
• Prepare and maintain monthly rate sheets and ensure information is accurate and up to date.
• Prepare customer accounts, quotations, and agreements, and coordinate with the customer management team for review, confirmation, and approval.
• Manage customer and internal email communications related to rates, agreements, vehicle status, damages, and other operational matters.
• Administer and support Google Workspace, including Gmail, user access, and basic workspace-related troubleshooting.
• Assist with basic automation and improvements to reporting and administrative processes.
• Coordinate with team members to resolve website, Gmail, IT, and other technical issues in a timely manner.
• Maintain proper documentation of IT issues, reports, customer records, and administrative processes.
• Provide general technical and administrative support to ensure smooth day-to-day business operations.

Required Technical Skills

• Microsoft Excel – reporting, data management, formulas, and spreadsheet maintenance.
• Google Workspace – Gmail, Google Drive, Google Sheets, and basic administration.
• WordPress – website content management and basic troubleshooting.
• Basic knowledge of PHP and Laravel.
• Basic LAN/network troubleshooting and IT support.
• Website troubleshooting and basic understanding of web technologies.
• Good knowledge of Microsoft Office applications.

Preferred Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Previous experience in IT support, technical administration, or a similar role.
• Strong problem-solving and troubleshooting skills.
• Good communication and coordination skills.
• Ability to manage multiple tasks and meet daily/monthly reporting deadlines.
• Good attention to detail and accuracy, particularly when handling customer information, reports, rates, and agreements.
• Ability to work independently as well as coordinate effectively with different teams.

Ideal Candidate

The ideal candidate will be a technically capable and organized professional who can handle day-to-day IT support while also assisting with reporting, customer coordination, and administrative tasks. The role requires someone who is comfortable working with Excel, Google Workspace, websites, and basic networking, with strong communication and problem-solving abilities.

Pay: From AED2,000.00 per month

Work Location: In person