IT Support & Purchasing Assistant

Overview

PRL Glass inc. & PRL Aluminum are seeking a dependable and organized IT & Purchasing Assistant.

This dual-role position provides first-level technical assistance to employees while supporting purchasing, supply ordering and vendor coordination. This energetic position offers a fantastic opportunity to develop your technical expertise while supporting the daily technology needs of our organization.

If you're passionate about technology, customer service, and organization, this role is perfect for you!

Duties

• Provide technical support to end-users across various operating systems including Windows, macOS, Linux, Microsoft 365 applications and resolving issues related to hardware, software, network connectivity, and peripherals.
• Manage help desk tickets efficiently and technical support to employees and authorized users.
• Troubleshoot computer networking problems such as DNS, TCP/IP, LAN configurations, VPN access, firewalls, and other IT infrastructure components.
• Support hardware maintenance by diagnosing and repairing equipment issues related to desktops, laptops, mobile devices, printers, telephones and network devices.
• Assist with Active Directory management tasks such as user account creation, permissions management, and password resets.
• Coordinate procurement activities by researching vendors, processing purchase orders for IT equipment and supplies, and maintaining accurate inventory records.
• Collaborate with the IT team to analyze system performance issues and recommend improvements for overall network stability and security.
• Report suspected security incidents, unauthorized system access and report lost equipment.

Qualifications

• Proven experience providing technical support in a fast-paced environment with strong customer service skills.
• Proficiency in Microsoft Office suite and familiarity with help desk systems for ticket management.
• Solid understanding of computer networking concepts including TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network troubleshooting techniques.
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices.
• Knowledge of hardware support procedures for computers and peripherals; ability to troubleshoot equipment issues effectively.
• Experience with purchase orders and vendor communication.
• Strong analysis skills with the ability to diagnose complex technical problems quickly.
• Excellent communication skills to explain technical solutions clearly to non-technical users.
• Maintain professional relationships with vendors and protect confidential pricing and company information.

Minimum Qualifications

Highschool diploma or equivalent

Previous experience in Mid-level IT support, purchasing, inventory, administrative support or experience in similar position is preferred.

The position requires computer work, electronic and telephone communication, filing, and record keeping. It might also require walking through offices, production areas, warehouse, stockroom; bending, reaching, conducting inventory counts, and handling office and IT equipment.

The employee is required to wear safety gear such as steel toe shoes, protective eye wear and hard hat when walking production zones.

Pay: $25.00 - $28.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Language:

• Spanish and English (Preferred)

Work Location: In person