IT Support & System Integration Specialist

IT SUPPORT & SYSTEM INTEGRATION SPECIALIST

Company: SM Health Care Group
Location: Puchong, Selangor
Employment Type: Full-Time | Field Engineering & Technical Support
Industry: Medical Equipment, AI & Robotics Automation

SM Health Care Group, is a premier provider of advanced medical technologies, hospital equipment, and robotics automation solutions in Malaysia. We bridge cutting-edge international automation technology with healthcare providers to elevate patient care standard and operational efficiency.

Position Overview
We are seeking a dedicated, self-driven IT Support & System Integration Specialist to oversee the installation, network configuration, and ongoing technical maintenance of our medical equipment and robotics systems in the field.

This role offers extensive hands-on experience in system integration, direct client-facing technical support, and opportunities for advanced overseas training.

Key Responsibilities

• Execute on-site installation, network setup, and server integration for medical robotics and automated equipment.

• Diagnose and resolve software and network configuration issues efficiently at client facilities.

• Conduct field system testing, system commissioning, and basic operational briefings for clinical personnel.

• Coordinate effectively with international manufacturers and internal technical teams to maintain high standards of service delivery.

Requirements & Qualifications

• Education: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• Experience: 1–2 years of experience in IT support, networking, or field engineering. Fresh graduates with fundamentals in networking and server setup are encouraged to apply.

• Technical Skills: Sound knowledge of basic IT infrastructure, LAN/WAN networking, and server integration.

• Language Proficiency: Able to speak, read & write in English and Bahasa Melayu. Mandarin language is required to liaise effectively with technical engineers, and supply chain partners from overseas.

• Mobility & Logistics:

o Must possess a valid Driving License and Personal Vehicle for field deployments.

o Willingness to travel regionally for field assignments.

o Must hold a valid Passport and be eligible for international travel (training trips to overseas and other technical hubs).

• Work Style: High level of autonomy, reliable problem-solving skills, and comfortable working independently on-site.

Remuneration & Employee Benefits

• Competitive Base Salary commensurate with qualifications.

• Performance Incentives & Project Commissions.

• Comprehensive Travel Allowances, including mileage, toll, petrol claims, and outstation allowances.

• Fully Sponsored Overseas Technical Training & Certification Programs.

• Statutory Benefits: Annual Leave, Sick Leave, EPF, SOCSO, and Medical Benefits.

• Clear career progression pathways within a rapidly expanding medical automation group.

Application Process
Interested candidates are invited to submit their updated Resume/CV outlining relevant qualifications and project experience.

📧 Email Applications: [email protected]

📱 Direct Inquiries: [+60 12-696 2574](tel:+60 12-696 2574)