IT Support & Systems Assistant

IT Support & Systems Assistant

Location: Clitheroe, Lancashire
Department: IT
Reporting To: IT Manager
Setting: On-site

We're looking for a proactive and ambitious IT Support & Systems Assistant to join our growing IT team.

This is far more than a traditional helpdesk role. You'll become a key part of a business that relies on modern technology across every department, supporting a wide range of platforms including Microsoft 365, Azure, Entra ID, Copilot, ERP, CRM, WMS, Power BI and other business-critical applications.

You'll work closely with colleagues across the group, helping users get the most from technology whilst contributing to major systems, projects and continuous improvement initiatives.

This role offers an excellent opportunity for someone who enjoys solving problems, taking ownership and developing their technical skills across both infrastructure and business systems.

About The Role

As IT Support & Systems Assistant, you will provide first and second-line support to users across the Group, ensuring they receive a high-quality and responsive IT service.

This is a hands-on, site-based position that requires somebody who is comfortable working independently with the support of 3rd parties. You'll be trusted to manage priorities, own incidents through to resolution and provide on-site support without direct supervision when required.

You'll also play an important role in supporting and improving key business systems including our ERP, CRM and newly implemented Warehouse Management System (WMS), helping ensure technology continues to support the growth of the business.

What Is Expected

• Providing first and second-line IT support to colleagues across the business
• Troubleshooting hardware, software, networking and application issues
• Supporting Microsoft 365, Teams, Outlook, SharePoint and OneDrive
• Assisting with administration of Entra ID, user accounts, permissions and licences
• Helping colleagues make effective use of Microsoft Copilot and AI tools
• Supporting key business applications including ERP, CRM, and WMS
• Configuring laptops, desktops, mobile devices and peripherals
• Working with third-party suppliers and software providers
• Assisting with IT projects, upgrades and new system implementations
• Maintaining system documentation and IT asset records
• Supporting cyber security controls and best practice

What We're Looking For

We're interested in individuals who are naturally curious about technology, enjoy helping people and take pride in solving problems. The ideal candidate will be:

• Self-motivated and capable of working independently
• Organised and able to manage multiple priorities
• Adaptable and comfortable working in a fast-paced environment
• Professional, approachable and customer focused
• Keen to develop their technical knowledge and business understanding Confident communicating with users at all levels of the organisation

Skills & Experience

Essential

• Previous experience in an IT support role
• Strong knowledge of Microsoft Windows and Microsoft 365
• Excellent troubleshooting and diagnostic skills
• Strong communication and customer service skills
• Ability to prioritise workload effectively
• Full UK driving licence

Desirable

• Experience supporting ERP, CRM or WMS platforms
• Understanding of cyber security principles
• Experience to Microsoft Azure and Entra ID
• Knowledge of Microsoft Copilot and AI technologies
• Exposure with Power BI
• Knowledge of IP Telephony platforms
• Microsoft or other relevant IT certifications

Why Join Us

This role offers the opportunity to work with a broad range of technologies that underpin a modern, digitally enabled business.

You'll gain exposure to:

• Microsoft 365 ecosystem
• Azure cloud technologies
• Entra ID and identity management
• Microsoft Copilot and AI solutions
• ERP, CRM and Warehouse Management Systems
• Power BI and business intelligence platforms
• Cyber security and governance initiatives
• Major business technology projects

Most importantly, you'll be joining a team that values initiative, continuous improvement and personal development.

Salary & Benefits

• Competitive salary
• Pension scheme
• 33 days holiday entitlement per annum
• 34.25 hours per week (early finish on Friday)
• Staff discount
• Training and development opportunities
• Exposure to modern technologies and business systems
• Career progression opportunities within a growing organisation