IT Support & Systems Specialist

Hey there! Let us introduce ourselves!

We're Doofinder, we were born to make technology accessible for companies of any size, anywhere, to grow. Since 2011, our team has developed a top search technology for websites and eCommerce, that helps online retailers increase their sales.

We are agile, open, inclusive, and customer-centric. But above it all, in Doofinder people come first. We are a company with people of many different nationalities, cultures, and languages. We sell all over the world and speak the language of our customers. That makes our environment a place where we learn every day: we are enriched by the origin, culture, and personal history of very different people who have a common dream – to make powerful, affordable products and to contribute to the sustainable future of our thousands of customers.

We are looking for a proactive, self-motivated and solution-oriented IT Support profile to join our IT Department in Madrid (On-site position in our Madrid office) in Full time bases.

Your mission will be to make sure everyone at Doofinder has the devices, access and tools they need to work productively and securely. You will work closely with our IT lead, supporting more than 200 colleagues of many nationalities in a modern environment with Mac and Linux laptops, Google Workspace, Slack and SaaS tools, with no legacy systems.

This is a great opportunity for someone who wants to develop their career in IT systems, identity management and cybersecurity, while working in a fast-paced and international company.

Key Responsibilities

• Provide day-to-day IT support to colleagues through our ticketing system, solving issues with devices, access and applications.
• Manage the employee lifecycle: onboarding, offboarding and role changes, including accounts, access and equipment.
• Manage our fleet of Mac and Linux laptops: setup, software deployment, updates and disk encryption.
• Administer Google Workspace and Slack: users, groups, permissions, security policies and licenses.
• Manage SSO and user provisioning across our SaaS tools.
• Apply the security policies defined by our IT lead, including MFA, device protection, alert monitoring and first response to incidents.
• Maintain the office network and Wi-Fi.
• Keep our device and license inventory and process documentation up to date.
• Identify repetitive tasks and automate them with scripts.

Required Skills and Experience

• 1 to 3 years of experience in IT support, helpdesk or systems administration.
• Hands-on experience with macOS and Linux (preferably Ubuntu or Debian), even in small environments.
• Knowledge of Google Workspace administration or another cloud productivity suite.
• Basic Bash scripting.
• Basic networking knowledge: TCP/IP, DNS, DHCP and Wi-Fi.
• Fluent English is essential (B2 minimum), since you will support English-speaking colleagues in person, on Slack and over video calls. Native Spanish.
• A service-oriented mindset and the patience to explain technical topics to non- technical people.
• Organized and able to manage multiple requests and priorities at the same time.
• Curious and eager to learn about systems, identity and security.

EU work permit is a must

Nice to Have:

• Experience with a Mac MDM tool (Jamf, Kandji, Mosyle or similar).
• Knowledge of SSO (SAML or OIDC) and user provisioning in SaaS tools.
• Experience with Linux configuration management (Ansible, Fleet or similar) or
• Python scripting.
• Slack administration.
• Knowledge of endpoint security, GDPR or cybersecurity best practices.
• Certifications such as Apple Certified Support Professional, Google Workspace
• Administrator, CompTIA A+, Security+ or LPIC-1.

What could you expect from Doofinder?

Real stability with a permanent contract (Indefinido) in an innovative and rapid growth company with a future project on e-commerce industry.

Competitive salary: Gross annual salary; €22,000–€28,000, depending on experience and skills.

️ Training and mentoring from our IT lead, with a learning plan covering Mac and Linux management, identity and security.

Career plans and professional development.

️ The most innovative and unique technology & tools.

International environment with over 30 different nationalities.

️A modern tech stack with no legacy systems.

️ 22 days of Annual Leave (plus 24-31 December as discretionary days)

️ Flexible compensation system for benefits.

Doofinder compensates referrals - you could benefit from referring new professionals, colleagues & friends.

No on-call duties, so your evenings and weekends are yours - flexibility with Friday's afternoon Off.

Fruit, snacks & monthly lunch, and weekly news at the office.

Communities & activities Outdoors: ping-pong, football, golf, chess, etc.

Green environment and open spaces in a very cool and modern office.

Needing some disconnection from work? Please, go and play some arcade games at our office!

After-hours chats, role plays, interactions, and much more!

Location: On-site position in our Madrid office

If you enjoy solving problems, helping people and working with Mac, Linux and modern SaaS tools, and you'd like to grow your career in IT and security, we'd love to hear from you.

Apply now and let's get to know each other!