IT Support & Systems Specialist

Job Overview

Olenox is seeking a hands-on IT Support & Systems Specialist to assist employees and executives and strengthen internal IT operations. You will resolve everyday problems across business systems, patiently guide users, and own issues requiring coordination with our managed service provider (MSP) or software vendors.

This is an individual-contributor role, not an IT director or software-development position. You will work under the VPs of Technology and Product Development, with specialist infrastructure and security support provided through agreed MSP arrangements.

Duties

• User and executive support. Provide responsive remote and in-person assistance with computers, mobile devices, printers, meeting equipment, and business applications. Help users complete routine tasks, explain solutions clearly, and confirm that they can resume work.
• Business systems and device support. Support Microsoft 365, Google Workspace, email, file storage, collaboration apps, sign-in, synchronization, and access issues, as well as employee devices. Perform approved user, licence, group, permission, and device administration across platforms.
• Issue ownership and escalation. Record symptoms, business impact, changes, and troubleshooting evidence. Open and progress vendor cases; coordinate calls, follow-ups, and safe next steps. Preserve data, escalate potential security or data-loss incidents promptly, and verify outcomes rather than simply forwarding tickets.
• IT operations. Maintain device, software, account, and vendor records. Support onboarding and offboarding, approved access changes, equipment setup, and routine connectivity troubleshooting. Coordinate office technology readiness with leadership and the MSP.
• Documentation and prevention. Create practical guides and repeatable procedures, identify recurring problems, and implement approved improvements. Work with the MSP to document backup coverage, recovery procedures, and appropriate restore tests.

Qualifications

• Demonstrated hands-on support experience in a business environment, normally gained through at least two years in desktop support, help desk, an MSP, or comparable work. Substantive employment and placement experience may be considered together.
• Practical experience supporting Microsoft 365 and/or Google Workspace, with the ability to learn unfamiliar tools and troubleshoot across platforms. Familiarity with Windows devices, common business applications, peripherals, user authentication, permissions, and routine network issues.
• Patient, professional communication with nontechnical users, including executives; discretion when handling business-sensitive information.
• Structured troubleshooting, clear written updates, useful ticket documentation, and reliable follow-through with users and vendors.
• Sound security and data-handling judgment: verify identity and authorization, protect credentials, use approved tools, and recognize when a change requires escalation.
• Ability to work independently within agreed priorities and attend the future Woodlands office. This is not a permanently remote position.
• Preferred background
• A bachelor's degree in information technology, information systems, computer science, or a related discipline is preferred. Equivalent combinations of education, certifications, and demonstrable support experience will be considered. Practical capability is essential regardless of credential.
• Useful additional experience includes MSP or executive support, Google Workspace Admin Console, Microsoft Entra ID, endpoint-management tools such as lntune,
• onboarding/offboarding, basic scripting, and support-process improvement. Relevant industry certifications are helpful, not a substitute for demonstrated ability.
• Join us in delivering top-tier IT support that empowers our organization’s success! We’re committed to fostering an inclusive workplace where innovation thrives through dedicated technical expertise and exceptional customer service.

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in The Woodlands, TX 77382