IT support assistant（Part-time）

About the role

Provide on-site IT support services for the Singapore office. This role focuses on office-based execution tasks, with complex technical issues and support provided remotely by the China headquarters IT expert team.

Key responsibilities

• Provide on-site IT support services for the Singapore office
• Manage distribution, collection, repair reporting, and basic configuration of employee IT equipment including computers, monitors, and mobile phones
• Assist new employees with office equipment preparation, software installation, and IT support and training for onboarding and offboarding
• Assist with common desktop operations, hardware and software issues, and network problems in coordination with the headquarters IT team for troubleshooting
• Conduct daily checks and basic maintenance of meeting rooms and printers, and provide meeting support
• Assist with IT asset inventory, label management, asset record maintenance, and manage local IT warehouse
• Execute on-site operational tasks under guidance from the headquarters IT team, such as equipment replacement, network device restart, and logistics shipping
• Assist with liaising with local suppliers and courier services as needed
• Complete other daily office IT support-related work

About you

• Currently enrolled university student, postgraduate student, or other part-time personnel
• Able to work fixed 1-2 days per week at the office or as operationally required
• Strong English and local language communication ability
• Familiar with Windows and Microsoft 365 and other common office software
• Basic computer and office equipment usage and troubleshooting ability
• Conscientious and responsible work attitude with good service awareness and communication skills
• Able to independently complete on-site support work
• Computer Science, Information Technology, or related field background (preferred)
• Chinese language ability (preferred)
• Relevant experience in Helpdesk, IT Support, or Desktop Support (preferred)
• Familiarity with MacBook and Windows endpoint device management (preferred)
• Enterprise IT support or campus IT service experience (preferred)