IT Support Associate

9D Technologies is at the forefront of app and game publishing, delivering innovative and engaging mobile experiences to users around the globe. Our mission is to create extraordinary digital experiences that captivate and entertain, and we are committed to pushing the boundaries of creativity and technology.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Respond to user inquiries via phone, email, or in-person promptly and professionally.
• Install, configure, and maintain operating systems, software, and IT equipment, including printers and peripheral devices.
• Perform regular updates, backups, and preventative maintenance of systems.
• Monitor and troubleshoot network connectivity issues to minimize downtime.
• Assist in setting up and maintaining network equipment, including routers, switches.
• Document IT procedures, manuals, and guides for internal reference.
• Train users on new technologies, systems, and best practices.
• Educate staff on IT security policies and procedures to safeguard organizational data.
• Collaborate with the IT team to ensure seamless support across departments

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent.
• At least 1 years of experience in IT support or a similar role.
• Proficiency with Windows, macOS, and Linux operating systems.
• Familiarity with Microsoft Office Suite, imap servers , and other productivity tools.
• Strong understanding of networking protocols, hardware, and troubleshooting tools.
• Knowledge of Active Directory, DNS, DHCP, and VPNs.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Ability to work independently and in a team-oriented environment.

Benefits

• Competitive Salary
• Family Health Insurance
• Paid Time Off
• Work-Life Balance
• Daily lunch
• In-house Gym