IT Support Associate

About Us

Phenom Cloud is a partner in enterprise digital transformation. We lead with innovative cloud, business, ERP, and people-centric solutions, crafting groundbreaking strategies from our global innovation hubs to meet your unique needs. Our blend of deep expertise and best practices empowers you to boost performance, drive continuous improvement, and secure lasting results.

Position Summary

Phenom Cloud is seeking IT Support Associates (Freshers) to provide technical support for end users in a UK-shift environment. This role is ideal for candidates passionate about IT support, troubleshooting, and cloud technologies.

Duties & Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, and connectivity problems.
• Support users via calls, emails, and ticketing systems.
• Assist with Office 365, Outlook, and Microsoft Teams.
• Manage user accounts, password resets, and support tickets.
• Document incidents and escalate complex issues when required.
• Ensure timely resolution of issues within SLA timelines.
• Support users with basic cloud-related requests.

Skills & Requirements

• Bachelor's degree in B.Tech, B.Sc (Computers), BCA, MCA, M.Sc (Computers), or related fields.
• Freshers (0–1 year experience).
• Good communication and problem-solving skills.
• Willingness to work in UK Shift.

Preferred Skills

• Knowledge of Windows OS and computer hardware.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Microsoft Office 365, Outlook, and Teams.
• Basic understanding of Azure, AWS, and GCP.
• Knowledge of cloud fundamentals such as VMs, Storage, Networking, and IAM.
• Strong customer service and teamwork skills.

Benefits

• Opportunity to build a career in IT Support and Cloud Technologies.
• Exposure to global clients and UK-shift operations.
• Hands-on learning with Azure, AWS, and GCP.
• Continuous learning and career growth opportunities.
• Collaborative and supportive work environment.