IT Support Associate

Job Overview

We are seeking a dedicated and knowledgeable IT Support Associate to join our growing organization. The ideal candidate will possess a strong foundation in technical support, computer hardware and software troubleshooting, and network management. As an IT Support Associate, you will be responsible for providing assistance to employees, maintaining IT infrastructure, and ensuring seamless operation of computer systems across the organization.

This is not a help desk position. This is a hands on position that requires frequent communication and interaction with end-users.

Responsibilities

• Provide technical support to employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to computer hardware, operating systems, and mobile devices.
• Assist with support tasks including equipment setup, configuration, and maintenance of computers and peripherals.
• Manages relationship with the organization's managed service provider (MSP).
• Maintains equipment inventory and deployment for all employees and locations.
• Ensures ongoing compliance with PCI and HIPAA standards.

Qualifications & Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Working knowledge of network infrastructure including switches, firewalls, wireless access points, and wireless bridges.
• Excellent communication skills to clearly explain technical solutions to non-technical users in a professional manner.
• Strong organizational skills with the ability to manage equipment inventory, deployment checklists, and multiple concurrent projects.

Pay, Schedule, Benefits

• Salary commensurate with experience.
• This is a full time position with a Monday - Friday work schedule. On call after hours for emergencies.
• Benefits include medical, dental, vision, paid time off, and 401k with company match.

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person