IT Support Associate

Work Setup: Monday to Friday, Full Onsite
Location: Makati
Industry: Events

Key Responsibilities:

• Deliver technical support for computers, applications, email, networks, printers, and other IT equipment.
• Set up, configure, maintain, and troubleshoot company hardware and software.
• Manage user accounts, access permissions, IT assets, and technical records.
• Resolve IT issues efficiently and coordinate escalated concerns with vendors or external service providers.
• Assist with cybersecurity, data protection, system maintenance, and cloud-based technology initiatives.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1+ year of experience in IT support, help desk, or technical troubleshooting.
• Basic to intermediate knowledge of Windows, hardware, software installation, networking, and Google Workspace.
• Strong troubleshooting, analytical, problem-solving, and communication skills, with knowledge of IT asset management, cybersecurity, or cloud systems as an advantage.
• Willingness to work onsite and provide technical support during company events; relevant IT certifications are a plus.