IT Support Associate (L1)

Qualifications:

• Graduate of Information Technology, Computer Science, Computer Engineering, or any related field.
• At least 2–3 years of experience in IT Helpdesk, Desktop Support, Service Desk, or End-user Support.
• Experience providing onsite and remote technical support for hardware, software, network, and user account-related concerns.
• Basic knowledge of Windows Operating Systems, Microsoft 365, Active Directory, LAN/Wi-Fi, VPN, printers, and endpoint devices.
• Familiarity with IT ticketing systems or service desk tools is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills with the ability to explain technical issues to non-technical users.
• Customer-oriented with strong attention to detail.
• Amenable to work onsite at Metro Manila sites and provide remote IT support when required.
• Willing to work on shifting schedules and provide support in a 24/7 environment.
• Can start as soon as possible

Functions:

• PProvide Level 1 onsite and remote IT support to end users.
• Assist users with hardware, software, network connectivity, printer, IT asset, account access, and basic application-related concerns.
• Perform basic troubleshooting, diagnosis, escalation, and follow-up to ensure timely resolution of technical issues.
• Log, track, and update support requests, incidents, troubleshooting activities, findings, and asset information using the company's IT ticketing system.
• Install, configure, and maintain workstations, peripherals, and basic IT equipment.
• Perform workstation setup, deployment, preventive maintenance, and basic IT asset handling.
• Handle user account support through Active Directory and Microsoft 365.
• Troubleshoot connectivity issues, including LAN/Wi-Fi, VPN, printers, and system access.
• Escalate unresolved or complex technical issues to the appropriate IT support teams and monitor ticket progress.
• Maintain accurate IT asset records and support inventory management.
• Ensure all IT support activities comply with company policies, data security standards, and established IT procedures.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.