IT Support

🌟IMPORTANT NOTE 🌟

• Our HR team will reach out to suitable candidates by email or WhatsApp.
• Don't have WhatsApp? No problem — just provide your Line QR Code in your resume and we'll connect with you there.

💼Responsibilities:

1. End-user Support & Communication

• Provide first and second-line desk-side support for hardware, software, and network problem.
• Maintain effective communication with users and IT teams to ensure service alignment.
• Escalate complex issues to a higher support level or relevant IT teams following defined procedures.

2. Incident & Request Management

• Log, track, and resolve IT incidents and service requests within agreed SLAs.
• Assist in major incident coordination when required.

3. Hardware & Software Management

• Set up, configure, and maintain IT equipment (laptops, desktops, printers, peripherals)
• Assist in OS imaging, software installations, and patch management.
• Maintain accurate IT asset inventory (hardware and software) and track their life cycle.

4. Vendor & Third-party Coordination

• Work with vendors, outsources, and contractors to deliver IT services (helpdesk, store projects, etc.)
• Ensure vendor performance meets agreed service levels.

5. Support Office & Store

• Support store IT setups, POS systems, and network equipment (if applicable).

6. Compliance & Documentation

• Follow ITSM processes (ITIL-based incident, request, and problem management).
• Maintain knowledge base articles for common issues and solutions.

7. Other Duties

• Assist in IT projects (e.g., Windows upgrades, hardware refresh).
• Perform other IT support tasks as assigned.

🔍What We Are Looking for:

• Experience providing desk-side IT support (Level 1/Level 2).
• Good knowledge of Windows OS, software installations, and basic networking.
• Experience setting up and maintaining laptops, desktops and printers.
• Familiar with IT ticketing systems and ITIL processes.
• Able to communicate well in English (speaking and writing) to work with regional IT teams and vendors.
• Also able to communicate with local users and vendors in the Thai language
• Positive attitude and good problem-solving skills.

👋Nice to Have:

• Experience with POS systems or retail store IT setups.
• Experience in network management and troubleshooting.

🎓Qualifications:

• Higher diploma in IT (or computing-related discipline) or above.
• 3 - 5 years of experience in IT support with retail preferred.

📌Working Arrangements:

• Working Hours: 9:00 am to 6:00 pm, Monday to Friday.
• Work beyond regular hours is required if tasks have been assigned.
• Fully on-site – Office located in the Ratchaprasong district of Bangkok.
• 12-month contract role (renewable)

🍄Remuneration Package:

• Annual Leave entitlement
• Convenient location near Chit Lom or Siam BTS station (5-10 minutes’ walk)
• Medical coverage (claim basis covered: outpatient, specialist & inpatient)
• Multinational working environment
• Discretionary bonus