IT Support

Job overview:

The IT Support Specialist (Executive Support) is responsible for providing IT support to executives, ensuring they can work efficiently. The role requires expertise in hardware, software, network systems, and various tools used in collaboration with executives. Responsibilities include troubleshooting and resolving technical issues.

Responsibilities:

1. Troubleshoot IT issues such as hardware, software, network, and peripherals through onsite/remote support.
2. Handle service requests from executives, including software installation, hardware setup, configuration, data transfer, and backup/restore.
3. Provide advice and alternative solutions to help executives use technology effectively, and introduce new tools or technologies to enhance productivity.
4. Coordinate within the organization, follow up, and liaise with relevant departments to resolve issues promptly.
5. Analyze and resolve problems, identify root causes, and implement improvements to prevent recurrence.
6. Manage assets, conduct inventory, and maintain records of executive assets under supervision.

Qualifications:

1. 5-10 years of direct experience in IT Support/Executive Support.
2. Bachelor's degree in Computer Science, Information Technology, or related fields.
3. Knowledge of hardware including PCs, notebooks, smartphones, tablets, and major operating systems like Windows, macOS, iOS, and Android, along with maintenance skills.
4. Proficiency in using applications and tools such as O365, MFA, video conferencing, etc.
5. Basic understanding of network concepts including LAN, Wi-Fi, VPN, and troubleshooting connectivity issues.
6. Knowledge of data security and threat prevention, including antivirus software, data encryption, and skills in maintaining confidentiality and handling sensitive information carefully.
7. Ability to stay updated with changing technologies, learn new tools quickly, and adapt swiftly.
8. Willingness to work outside regular hours, including weekends and public holidays, as needed.
9. Good communication skills, capable of explaining technical issues and solutions in an easy-to-understand manner.
10. Service-minded, emotionally resilient, and able to work well in a team.
11. Ability to prioritize tasks, work under pressure, and meet deadlines.
12. Proficiency in English is a plus