IT Support

About the role

Kickstart your IT support career with a friendly team, hands-on customer experience, and clear room to grow. We're looking for a helpful, tech-savvy problem-solver who genuinely enjoys taking care of customers.

Key responsibilities

• Respond to customer inquiries and support requests promptly and professionally via phone, email, and chat.
• Diagnose and troubleshoot common technical issues, guiding customers with clear, step-by-step instructions within the required timescales.
• Handle and follow through on customer requests from start to resolution, keeping customers updated along the way.
• Provide rotational weekend coverage to attend to urgent customer requests on Sat/Sun & Public Holidays (rest day given in lieu).
• Accurately log and document all support activities in the system and in the prescribed format.
• Escalate more complex issues to the relevant team and follow up until resolved.
• Consistently meet response-time and service-quality targets.
• Any ad hoc duties assigned by the Company from time to time.

About you

• Proficient in English, Chinese, and Bahasa Malaysia (spoken & written) to support our diverse, multilingual customer base.
• 1–3 years of experience in IT support, technical support, or a customer service role.
• Fresh graduates with a relevant Diploma/Degree in IT or a related field are welcome to apply.
• Minimum Diploma or Degree is required (or equivalent practical experience).
• Basic technical knowledge to support and troubleshoot common hardware, software, and connectivity issues.
• Strong communication and customer-service skills — patient, clear, and professional.
• Willingness to work rotational shifts, including weekend coverage (Sat/Sun & Public Holidays).
• Able to work on-site in Cheras, Sunway Velocity.
• Well-organised and able to multitask in a fast-paced environment.

Benefits

• 5-day work week (with rotational weekend coverage)
• Annual leave + paid Public Holidays
• Training programme provided
• Incentive & discretionary bonus for KPI achievers
• Convenient location at Sunway Velocity, Cheras — accessible by public transport

About us

Titan Trend Solutions Sdn Bhd