IT Support

Key Responsibilities

·       Provide end-user technical assistance for PC desktops and laptops across domestic subsidiaries and international entities.

·       Adapt support methods based on location: prioritize on-site visits for local operations while utilizing remote support tools for overseas subsidiaries as appropriate.

·       Manage the procurement, deployment, installation, and hardware upgrades of computer equipment in accordance with company specifications.

·       Install, configure, and maintain operating systems (primarily Windows), device drivers, essential software applications, and internal proprietary systems on On-premises and Private Cloud environments.

·       Maintain accurate documentation of support activities and system configurations for future reference.

·       Collaborate with senior IT staff to escalate and resolve complex technical issues that fall beyond the scope of junior-level support.

Qualifications

·       Bachelor’s degree in Information Technology, Computer Science, or a related field.

·       1–3 years of experience in IT Support, Helpdesk, or system administration roles.

·       Strong proficiency in Windows operating systems; familiarity with Linux is advantageous.

·       Good English communication skills (reading, writing, and speaking); Japanese language skills are highly desirable.

·       Possesses good interpersonal skills, patience, and a service-oriented mindset capable of supporting users at various technical levels.

·       Willingness to undertake day trips as required; the company will provide shuttle/transportation services for travel.

·       Flexibility to work overtime when necessary to support urgent operational needs or critical system maintenance

Welfare & Benefits

• Life and Accidental insurance
• Lunch allowance
• Language allowance (English and Japanese)
• Telecommunication allowance
• Transportation allowance
• Medical allowance and Group Health Insurance
• Provident Fund
• Training and Seminar budget
• Annual Bonus
• Annual company party and outing

The company will only review resumes/CVs written in English.