IT Support

Job Responsibilities

• Provide technical support and troubleshooting for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, and other IT equipment.
• Monitor and maintain IT systems, networks, and infrastructure to ensure smooth operations.
• Support employees with IT-related issues and provide guidance on the proper use of hardware and software.
• Manage user accounts, access permissions, and basic system configurations.
• Perform regular system maintenance, updates, and data backups as required.
• Coordinate with external vendors or service providers for IT-related issues when necessary.
• Maintain IT equipment inventory and keep records of IT assets and support activities.
• Ensure IT security policies and procedures are followed across the organization.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Experience in IT Support, Helpdesk, System Administration, or a related position is preferred.
• Good knowledge of computer hardware, software, operating systems, and basic networking.
• Familiarity with Windows, Microsoft Office, Google Workspace, and other common business applications.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills with the ability to support users at different levels.
• Able to manage multiple tasks, prioritize issues, and work under pressure.
• Proactive, detail-oriented, and willing to learn new technologies.
• Able to work independently and effectively as part of a team.