IT Support

IT Support provides technical assistance to computer system users. This includes installing, maintaining, and troubleshooting hardware, software, and network-related issues. The role requires effective communication with end-users to diagnose problems, walk them through solutions, and escalate more complex issues to the appropriate teams.

Key Responsibilities:

System Administration & Ownership

• Administer and maintain Active Directory, Group Policy, and Microsoft 365 (Exchange, SharePoint, OneDrive).
• Manage user lifecycle (onboarding, offboarding, access review).
• Perform server health monitoring, patching, and troubleshooting.
• Own system availability and basic capacity planning.

Cloud & Modern Workplace Support

• Support and manage Microsoft 365 / Azure AD (Entra ID) environments.
• Assist with Intune / endpoint management / device compliance.
• Support hybrid or cloud-based authentication and access policies.
• Troubleshoot cloud service availability and user access issues.

IT Security & Compliance

• Enforce endpoint security policies (antivirus, disk encryption, patch compliance).
• Support security audits, access reviews, and incident investigations.
• Assist in implementing company IT security policies and best practices.
• Liaise with vendors or security teams for incident resolution.

Network & Infrastructure Support

• Maintain and troubleshoot LAN/WAN, VPN, firewall, and Wi Fi infrastructure.
• Perform basic firewall rule changes and network documentation.
• Coordinate with ISPs and vendors for network issues.
• Monitor network performance and uptime.

IT Operation & Improvement

• Identify recurring IT issues and propose improvement solutions.
• Participate in IT infrastructure upgrades and migration projects.
• Maintain IT SOPs, diagrams, and asset lifecycle documentation.
• Support IT budgeting and vendor management processes.

Qualifications & Requirement:

• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 1-3 years in IT support or network administration roles.
• Experience with firewalls, VPNs, Cisco, Watchguard and intrusion detection/prevention systems and endpoint security solutions.
• Effectively communicate with diverse stakeholders.
• Familiarity with ISO 9001, PCI DSS and data protection regulations (PDPA) to prepare technical documentation for audit purposes and IT security policies.
• May require occasional work outside regular office hours to address critical issues.
• Commitment to maintaining a secure and efficient IT environment.