IT Support

About the role

PT Jaya Mitra Kurnia is seeking an IT Support professional to join our team. You will provide comprehensive support and troubleshooting for hardware, software, networks, and other IT devices, ensuring smooth operations across the organization.

Key responsibilities

• Provide support and troubleshooting for hardware, software, networks, and other IT devices
• Install, configure, and maintain computers, laptops, printers, and IT equipment
• Monitor and troubleshoot internet networks, LAN, Wi-Fi, and network devices
• Handle and resolve IT issues reported by users promptly
• Perform routine maintenance and checks on company IT equipment
• Manage and document IT assets and devices
• Assist with data backup and maintain security of devices and IT systems
• Create documentation for troubleshooting, maintenance, and issue resolution
• Support IT system development and improvement initiatives

About you

• Minimum D3/S1 qualification in Information Technology, Information Systems, Computer Science, or related field
• Minimum 1–2 years of experience as IT Support or similar role
• Understanding of hardware, software, and Windows operating system troubleshooting
• Knowledge of basic computer networking including LAN, Wi-Fi, TCP/IP, and network devices
• Strong problem-solving and analytical skills
• Basic programming or coding knowledge is a plus
• Ability to perform basic troubleshooting on programs, scripts, or internal systems
• Proficiency with Microsoft Office, particularly Excel
• Communicative, responsive, detail-oriented, and able to serve user needs effectively
• Self-motivated and able to work independently and as part of a team