IT Support

About the Role

PT. Datacaraka Solusindo is looking for an IT Support to provide day-to-day technical support for internal employees and ensure the smooth operation of the company's IT environment. You will be responsible for troubleshooting hardware, software, network, user accounts, and other IT-related issues, while maintaining the availability and reliability of internal IT infrastructure.

This role is ideal for someone who enjoys problem-solving, supporting users, and maintaining a reliable IT environment in a dynamic technology company.

Job Description

• Provide technical support and troubleshooting for Windows OS, hardware, software, printers, and other IT devices used by employees.
• Manage and troubleshoot the company's LAN, Wi-Fi, VPN, printers, and network devices.
• Manage Active Directory, user accounts, access permissions, and internal IT infrastructure.
• Perform installation, configuration, updates, maintenance, backup, and recovery of IT hardware and software.
• Handle, monitor, and resolve employee IT issues through the ticketing system according to established procedures and SLA.
• Perform IT asset management, inventory, infrastructure monitoring, and maintain documentation of troubleshooting and configurations.
• Provide technical assistance to employees and perform basic IT security maintenance to ensure the availability, security, and proper operation of the company's IT environment.

Qualifications

• Minimum Bachelor's Degree (S1) in Information Technology, Computer Science, Informatics Engineering, Information Systems, or related fields.
• Minimum 2 years of experience as IT Support, Helpdesk, Service Desk, IT Technician, Junior System Administrator, or similar roles.
• Experience supporting internal employees in an enterprise or corporate environment is preferred.
• Good knowledge of Windows/Linux OS, computer networks, and hardware & software troubleshooting.
• Experience with Active Directory, user account management, and application support is a plus.
• Proficient in Microsoft Word & Excel, with good communication skills and ability to work under pressure.
• Own a private motorcycle, willing to travel, and able to communicate in Bahasa Indonesia (active) and English (passive).