IT SUPPORT

About the role

Join our IT team to provide hands-on technical support and ensure smooth operation of IT systems, applications, hardware, and network infrastructure supporting our logistics operations.

Key responsibilities

• Provide day-to-day IT support and troubleshooting for users at office and warehouse locations.
• Support and maintain business applications including ATLAS, WMS, Oracle, Webtools and other in-house systems.
• Install, configure and troubleshoot hardware, software, PCs, printers and other IT equipment.
• Support network, server and database maintenance, backup and security activities.
• Manage user accounts, system access and application permissions.
• Maintain IT asset records and conduct regular asset audits.
• Troubleshoot system, network and connectivity issues and provide timely resolution.
• Liaise with IT vendors on equipment repair, maintenance and procurement.
• Provide basic IT training and guidance to users when required.

About you

• Diploma / Degree in Information Technology, Computer Science, or related field.
• Minimum 2 years of experience in IT support / IT system administration.
• Good knowledge of hardware, software, networking and system troubleshooting.
• Experience with ERP/WMS applications, Oracle, SAP or similar systems is an advantage.
• Good problem-solving and communication skills.
• Customer-service oriented and able to work with users at different levels.
• Able to work independently and under pressure when handling urgent IT issues.