IT Support

About the role

This role encompasses technical troubleshooting, system administration, infrastructure management, and user support. You will diagnose and resolve hardware, software, and connectivity issues while maintaining system performance and security across the organisation.

Key responsibilities

1. Technical Troubleshooting & Support:

• Diagnose and resolve hardware (computers, printers, scanners), software and connectivity issues.
• Manage network connectivity issues.
• Maintain a healthy response time and user satisfaction.
  2.System Maintenance & Administration
• Install, configure, and upgrade operating systems, software applications, and hardware.
• Monitor networks and computer systems for performance and security.
• Set up new user accounts, profiles, and workstations.
• Conduct security checks, including antivirus updates and patch management.

3. Documentation & Reporting:

• Document support inquiries, incidents, and resolutions.
• Manage IT asset inventories and documentation.
• Report recurring issues and identify & resolve root causes.
  4.Infrastructure & Security Management:
• Ensure data backup and disaster recovery processes are operational.
• Manage user access rights and security compliance.
• Implement and maintain IT security protocols.
  5.User Support & Training:
• Train staff on new technology and software applications.
• Educate colleagues on best practices for IT security.
• Create technical documentation and guides for end-users.
• Partner with departments to understand their workflows and pain points. Identify, prototype, and deploy practical IT solutions — from automation and integrations to tailored dashboards and tooling — that reduce manual work and support how each department operates.
• Lead or co-lead the evaluation, implementation, and rollout of our ERP system. Coordinate with vendors and internal stakeholders, manage data migration, configure workflows, and serve as the ongoing system administrator post-launch.