IT Support

Responsibilities

• Provide daily maintenance, on-the-spot technical support and troubleshooting for IT systems and equipment across the head office and all branches
  為總公司及各分店提供 IT 系統及設備的日常維護、即時技術支援及故障排除
• Install, configure and maintain PCs, the company Synology NAS server system (file storage, shared folders, user permissions and data backup) and network devices (Wi-Fi / Router / Switch)
  負責安裝、設定及維護電腦、公司 Synology NAS 伺服器系統（包括檔案儲存、共享資料夾、使用者權限及資料備份）、網絡設備（Wi-Fi／Router／Switch）
• Support and administer tablets, smartphones and other mobile devices
  管理及支援平板電腦、智能手機等流動裝置
• Assist in administering the company CRM platform (e.g. HubSpot) — account provisioning, permission management, data hygiene and end-user support
  協助管理及維護公司 CRM 系統（如 HubSpot），包括帳戶開立、權限設定、資料整理及員工使用支援
• Enforce information security policies, monitor network security, prevent cyber attacks and safeguard company data and systems
  執行公司資訊安全政策，維護網絡安全，預防網絡攻擊，確保公司數據及系統安全
• Perform data backup, disaster recovery and basic network security administration
  負責資料備份、災難復原及網絡安全基本管理
• Support new system rollouts, end-user training and IT project implementation
  支援新系統導入、員工基礎培訓及 IT 項目實施

Requirements

• Diploma or above in Computer Science, Information Technology or related discipline
  持有電腦科學、資訊科技或相關學科之高級文憑或以上學歷
• Minimum 1–2 years of relevant Hands-on IT support / system deployment experience
  具 1–2 年或以上 IT Support 相關工作經驗
• Familiar with Windows, macOS, Active Directory, Microsoft 365, basic networking and common office software
  熟悉 Windows、macOS 系統、基本網絡設定及常用辦公軟件
• Hands-on experience administering Synology NAS as a server (DSM, shared-folder permission management, Snapshot and backup solutions) is strongly preferred 具 Synology NAS
  伺服器安裝、設定及維護經驗（熟悉 DSM、共享資料夾權限管理、Snapshot 及備份方案者優先考慮）
• Working knowledge of CRM platforms (HubSpot) is a plus 熟悉 CRM 系統（如 HubSpot）
  操作及管理者優先考慮
• Strong analytical, problem-solving, interpersonal and communication skills
  良好溝通能力，能獨立分析及處理問題
• Self-motivated, responsible and a good team player
  工作積極主動，具責任感及團隊合作精神
• Immediate availability is preferred
  可即時上班者優先考慮

Working Hours

Monday – Friday: 9:30am – 6:30pm

Saturday, Sunday and Public Holidays: Off

星期一至五：9:30am – 6:30pm

星期六、日及公眾假期休息

Salary

HK$17,000 – HK$21,000 (negotiable based on experience)

How to Apply

Please Apply / contact us via WhatsApp to arrange an interview:

wa.me/85269002184