IT Support

Halley & Mellowes Australasia is a subsidiary of Halley & Mellowes Pty Ltd in Australia (HMA Group). The HMA Group of Companies specialises in the supply of Material Handling Equipment, Wear Resistant Linings, Boiler Maintenance, Instrumentation and Valving Solutions. Our wide range of equipment is used in many industries including the Process, Power Generation, Mining, Water, Petrochemical and Oil & Gas industries

Our IT Team is the backbone of our organization's technology infrastructure, digital transformation, and operational efficiency. Comprising dedicated professionals with diverse technical expertise, we work collaboratively to deliver innovative solutions, maintain secure and reliable systems, and support business growth across all functions of the organization.

As our business continues to grow, we are seeking a skilled IT Support Officer who is proactive, trustworthy, and versatile in managing day-to-day IT operations. This hands-on role will be responsible for providing technical support, maintaining hardware and software systems, troubleshooting user issues, supporting network and cybersecurity initiatives, and ensuring the smooth operation of our IT environment.

At HMA Indonesia, you will have the opportunity to contribute to meaningful technology projects while working within an energetic and growing team committed to continuous improvement and innovation.

IT Support
(Jakarta Selatan-DKI Jakarta)

Responsibilities:

• Provide first-level and second-level IT support for end users, resolving hardware, software, network, and system-related issues.
• Manage user accounts, permissions, and access controls in Microsoft Entra ID (Azure AD) and Active Directory.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.
• Monitor and maintain IT hardware and software assets, including inventory tracking and license management.
• Log, track, prioritize, and resolve support requests through the company’s ticketing system.
• Assist with network troubleshooting, connectivity issues, VPN access, and basic infrastructure support.
• Perform operating system installations, updates, patch management, and routine system maintenance.
• Coordinate hardware repairs, replacements, and warranty claims with vendors when required.
• Maintain accurate IT documentation, asset records, and support procedures.
• Support IT projects and undertake additional duties as required to meet business needs.

Requirements:

• 1-2 years of relevant experience in an IT Support, IT Administrator, or similar role.
• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience with Microsoft Entra ID (Azure AD), including user and group management, authentication, and basic conditional access.
• Experience with on-premises Active Directory (AD), including account management, group administration, organizational units (OU), and password management.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and troubleshooting connectivity issues.
• Experience maintaining and troubleshooting hardware and software, including OS installations, updates, patching, and diagnostics.
• Experience using IT ticketing systems to manage support requests and incidents.
• Knowledge of IT asset management and inventory control processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work independently with minimal supervision.
• Proficient in English, both written and verbal.
• Proactive, reliable, and service-oriented approach to supporting users.
• Flexible and willing to undertake responsibilities outside the core job scope when required.

Please visit our website www.hmagrp.com for further information on our company.

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