IT Support

Job Description & Requirements:

·      Provide first-line support to users for hardware, software, and networking issues.

·      Install, configure, and maintain computer systems and networks.

·      Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.

·      Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory.

·      Manage user accounts, group policies, and permissions within Microsoft environments.

·      Administer and maintain the organization’s VoIP or phone system, including setup, troubleshooting, and vendor coordination.

·      Configure, monitor, and maintain firewalls to ensure network security and performance.

·      Set up and support new user accounts, email and phone access.

·      Maintain IT documentation, asset inventory and support records.