IT Support

BaliSuperHost is looking for a proactive, detail-oriented, and service-minded IT Support to join our team in Bali. If you enjoy solving technical problems, supporting a fast-paced team, and making sure technology runs smoothly behind the scenes, we’d love to hear from you!

What You’ll Do

• Provide day-to-day IT support for office staff and operations.
• Install, configure, maintain, and troubleshoot computers, hardware, software, printers, and other IT equipment.
• Ensure hardware and software are regularly updated with the latest security patches.
• Troubleshoot network, internet, Wi-Fi, and connectivity issues.
• Ensure office computers, network infrastructure, servers, and Wi-Fi are functioning efficiently.
• Assist team members with technical issues and explain solutions clearly to non-technical users.
• Support guest technology-related issues when required, including Wi-Fi connection and device compatibility.
• Maintain IT equipment inventory and conduct regular audits.
• Assist with the implementation and configuration of new systems and technology.
• Monitor IT issues and provide timely solutions to minimize operational disruptions.
• Maintain proper documentation of IT assets, configurations, and troubleshooting activities.

What We’re Looking For

• Proven experience in IT Support, preferably in hospitality, property management, or the service industry.
• Strong knowledge of hardware, software, networking, and basic system administration.
• Excellent communication and interpersonal skills.
• Able to explain technical issues in a simple and easy-to-understand way.
• Strong troubleshooting and problem-solving abilities.
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Comfortable working in a fast-paced environment and under pressure.
• Proactive attitude with a strong sense of responsibility.
• Good command of English is preferred.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.