IT Support

Responsibilities:

• Deliver high levels of customer satisfaction through professional and timely support
• Handle customer inquiries, complaints, and feedback efficiently across email, messaging platforms, and support channels
• Troubleshoot basic user issues and aim for first-contact resolution
• Escalate and coordinate complex issues with backend or technical support teams
• Build positive relationships with customers through effective written communication
• Process support requests accurately and efficiently for company projects
• Update and maintain customer accounts and profile information
• Manage customer feedback while coordinating issue resolution internally
• Support basic application testing (App Testing / UAT) to identify issues, validate functionality, and recommend improvements
• Assist in bug reporting, validation of fixes, and monitoring user experience for company applications or projects
• Provide feedback to improve workflows, system usability, and support processes
• Participate in ad-hoc assignments and project support when required
• Alternate Saturday work is required

Requirements:

• Diploma/Degree in any field, IT back ground is preferred
• Preferably 1–2 years of related working experience in customer service or IT support
• Essential: Strong problem-solving skills
• Proficiency in email and messaging apps for efficient communication
• Positive learning attitude and basic technical understanding of mobile/web applications or software settings
• Advantageous: Ability to liaise with Chinese-speaking clients
• Proactive, detail-oriented, stress-resilient, and possess excellent communication skills