IT Support

About the role

Provide centralized IT support services to employees across multiple Business Units within CDG Group. The role is responsible for maintaining IT equipment and systems, resolving technical issues, and providing technical support for company meetings, training sessions, and corporate events.

Key responsibilities

• Provide IT support to employees across multiple Business Units within CDG Group.
• Install, configure, maintain, and troubleshoot computers, notebooks, printers, and other IT equipment.
• Resolve issues related to hardware, software, Microsoft 365, email, and internal systems.
• Perform first-level troubleshooting for network, Wi-Fi, and system connectivity issues.
• Set up, modify, and deactivate user accounts and access permissions for new hires, employee transfers, and resignations.
• Record, monitor, and resolve service requests through the IT Helpdesk system in accordance with established service levels.
• Maintain IT asset records and manage the issuance, return, and condition of IT equipment.
• Prepare and test technical equipment for meetings, training sessions, and company events, including projectors, LED screens, microphones, sound systems, and video conferencing tools.
• Provide on-site technical support before and during company events and resolve urgent technical issues.
• Coordinate with users, IT teams across Business Units, vendors, and external service providers.

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 1 year of experience in IT Support, Helpdesk, or Technical Support.
• Working knowledge of Windows, Microsoft 365, hardware, software, and basic networking.
• Ability to install and troubleshoot meeting-room equipment, audiovisual systems, and video conferencing tools.
• Strong service mindset with effective communication and coordination skills.
• Ability to prioritize and manage support requests from multiple Business Units.
• Strong problem-solving skills and ability to work effectively under time constraints.
• Availability to provide occasional support outside regular working hours or on weekends for company events.
• Experience with live streaming or event technology would be an advantage.