IT SUPPORT

About the role

Provide IT support for ISA's in-house developed app/system deployments. The role involves hardware and software installation, end-user support and ensuring the high-level functions of computing infrastructure.

Key responsibilities

• Performs installation, maintenance and support of hardware and software.
• Troubleshoots assigned applications and hardware problem in a timely fashion.
• Provide and/or recommend potential solution for application and hardware faults.
• Polite and professional communication with end-users.
• Rapidly establishing a good working relationship with customers and co-workers.
• Helps users in resolving basic problems and/or concerns.
• Repairing and replacing equipment as necessary.
• Provides documentation and/or checklist as required in support IT services.
• Testing and evaluating new technology.
• Other relevant tasks as required.

About you

• College or University degree in IT or a related discipline/equivalent experience.
• Strong analytical and problem solving skills.
• Knowledgeable in providing technical and application support.
• Knowledgeable in hardware and software troubleshooting and application installation.
• Strong desire to learn.
• A team player and willing to assist different departments.
• An ability to prioritize and delegate.
• Strong attention to detail and work ethic.
• Good oral and written communication skills.