IT Support

Motherson Lumen (Thailand) Co., Ltd.
Amata City Pluak Daeng Industrial Estate, Rayong
7/542 Moo 6, Map Yang Phon, Pluak Daeng, Rayong 21140
Business Hours: Monday - Friday, 08:00 - 17:30

Department: Human Resources (HR)

Principal Accountabilities:

 ·      Install and configure computer systems, printers, scanner, telephones, mail client;

·      Diagnosing and trouble-shooting system and network problems, hardware or software faults;

·      Performing tests and evaluations on new software and hardware.

·      Monitoring and maintaining of network and software components and implement support

(from HQ in Australia) when necessary for more complex matters.

·      Maintain and update hardware components (switches, firewall, laptops, printers, scanners,

IP-phones, IP-cameras, routers, access terminals, alarm system components,

LAN cable/sockets).

·      Set-up of the work environment for new joining local users, administration and maintenance

Of user accounts and user rights in cooperation support (HQ in India).

·      Error acceptance, first error analysis, documentation and reporting, which may be in person or

Over the phone, email and remote.

·      Implement local expansions in the IT infrastructure.

·      Main contact person for local employee with regard to all technical inquiries and IT problem

And answering their questions

·      Trains and instructs user on the user of computerized equipment and system and other

Communications devices so that the users can effectively perform their jobs.

·      Communicates with supervisor and management to obtain the needs for technological solution

That would enable the users to meet regulatory requirements or to enable more effective use

Of their present technology.

·      Provides inventory services for all technology and related items.

·      Document solutions to problems regarding standard IT applications and record them in the

     IT Knowledge Base.

·      Develops, disseminates and enforces policies on technology and communication devices.

·      Ensures that the appropriate file backup procedures on computer system are being

     Performed and the backup date is securely safeguarded.

Qualifications and Key Skill Sets:

·     Bachelor’s degree in Computer Science or related field.

·     At least 5 years’ experience in IT support and with a background in computer networking and

Hardware, information technology or similar in  a similar role, position and in an international

Environment.

·      Excellent knowledge of computer networks, administration, installation.

·      Take responsible ownership of helpdesk tickets allocated to you and escalate if necessary.

·      Knowledge of TCP/IP, LAN, WAN and wireless

·      Experienced with Windows XP, 7, 8 and 10, Mac OS X, MS. Outlook and Office 365 including

SharePoint and OneDrive

·      Strong attention to details, trouble-shooting, Service-minded, problem-solving skills,

Good Attitude, can work under pressure.

·      Basic concept of file server knowledge, share folders

·      Good command of written and spoken English is a MUST

Employee Benefits

• Housing allowance
• Lunch allowance
• Transportation allowance (no company shuttle)
• Social security
• Group insurance & dental coverage
• Wedding congratulatory gift
• Funeral assistance
• Legal holidays & leave entitlements
• New Year party