IT Support

Job Descriptions:

• Perform basic hardware repair and maintenance, including component
  replacement, cable/connector repair, and device troubleshooting.
• Perform basic soldering and desoldering for electronic components or IT devices
  when required.
• Provide technical support to employees related to hardware, software, network, and
  IT systems.
• Troubleshoot and resolve IT-related issues in a timely manner.
• Assist employees with the installation, configuration, maintenance, and
  troubleshooting of hardware and software.
• Manage, monitor, and maintain IT assets, including laptops, computers, monitors,
  peripherals, and other IT devices.
• Perform user account setup, access management, and basic system configuration.
• Maintain documentation of IT assets, incidents, repairs, and troubleshooting
  activities.
• Coordinate with internal teams or external vendors to resolve technical issues when
  needed.
• Support the implementation and maintenance of IT infrastructure and internal
  systems.
• Ensure IT equipment and systems are properly maintained and available for daily
  business operations.
• Provide basic guidance to employees on IT tools, systems, and security best
  practices.
• Identify recurring hardware or technical issues and recommend improvements to
  prevent similar issues.
• Perform other IT support and technical tasks as needed.

Job Requirements:

• Minimum SMK/D3/S1 in Teknik Elektronika, Teknik Komputer dan Jaringan (TKJ),
  Teknik Komputer, Informatika, Information Technology, Computer Engineering,
  Computer Science, Information Systems, or related fields.
• Fresh graduates are welcome to apply.
• Basic knowledge of hardware, software, operating systems, networking, and
  electronic components.
• Hands-on experience in hardware troubleshooting, repair, disassembly, and
  component replacement.
• Familiarity with basic soldering and desoldering techniques is preferred.
• Able to use basic hardware repair tools such as soldering iron, multimeter,
  screwdriver set, and similar tools.
• Familiarity with Windows and/or macOS environments.

● Understanding of basic networking concepts such as LAN, Wi-Fi, TCP/IP, DNS, and
VPN is a plus.
● Familiarity with productivity tools such as Google Workspace or Microsoft 365.
● Good troubleshooting, analytical, and problem-solving skills.
● Strong communication and interpersonal skills.
● Service-oriented and able to assist users with different levels of technical knowledge.
● Able to work independently as well as collaboratively with the team.
● Willing to learn new technologies, tools, and technical skills.
● Experience with IT helpdesk/ticketing systems or IT asset management is a plus.
● Experience repairing laptops, PCs, monitors, cables, connectors, or other
electronic/IT devices is highly preferred.