IT Support

About the role

To provide reliable and effective IT support to teachers, staff, students, and school users by maintaining IT equipment, network systems, user accounts, email services, and school technology systems. The position is responsible for ensuring the smooth operation of technology used for teaching, learning, examinations, administration, and school activities.

Key responsibilities

• Provide daily IT support to teachers, staff, students, and other school users, including hardware, software, network, and system-related issues
• Install, configure, maintain, and troubleshoot computers, laptops, printers, projectors, interactive displays, and other IT equipment
• Monitor and troubleshoot LAN, Wi-Fi, Internet connections, and basic network systems
• Create, maintain, and manage user accounts, passwords, access rights, email accounts, and other IT access requirements
• Create and maintain student, parent, staff, and department email accounts and email groups
• Support and maintain student information systems, academic records, and student grading systems, including basic troubleshooting and user support
• Prepare and provide IT support for examination rooms, including computers, projectors, Internet/network connections, systems, and other required equipment
• Provide IT support for employee onboarding and offboarding, including account setup, access rights, equipment preparation, and account deactivation
• Install and support Windows, Microsoft Office, antivirus software, applications, and other standard school software
• Support meeting rooms, classrooms, CCTV, audio-visual equipment, projectors, and other technology systems

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field
• Minimum 1 year of experience in IT Support or a similar position
• Good knowledge of Windows, Microsoft Office, computer hardware, printers, projectors, and other IT peripherals
• Basic knowledge of LAN, Wi-Fi, Internet, and network troubleshooting
• Knowledge of user accounts, email systems, access rights, and cloud platforms such as Google Workspace or Microsoft 365
• Good problem-solving and troubleshooting skills
• Good communication and service-minded skills
• Responsible, reliable, organized, and able to work effectively as part of a team
• Basic to good English communication skills