IT Support

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
• Diagnose and resolve technical issues in a timely manner.
• Assist users with operating systems, applications, email, and other business software.
• Maintain and troubleshoot LAN, Wi-Fi, internet connectivity, and other basic network infrastructure.
• Set up and configure user accounts, computers, and other IT devices for new employees.
• Perform regular maintenance and updates of IT hardware and software.
• Monitor IT equipment and ensure all devices are properly maintained and functioning.
• Maintain accurate records of IT assets, equipment, software licenses, and user accounts.
• Manage and follow up on IT support tickets and user requests.
• Assist with data backup, security procedures, and implementation of IT policies.
• Coordinate with external IT vendors or service providers when necessary.
• Prepare basic IT documentation, troubleshooting guides, and reports.
• Ensure compliance with company IT security policies and procedures.
• Provide technical support for meetings, presentations, and other company activities when required.
• Perform other IT-related duties as assigned by the IT Manager.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT Support or a similar role.
• Good knowledge of computer hardware, software, operating systems, and basic networking.
• Familiarity with linux, printers, and common business applications.
• Basic knowledge of LAN, Wi-Fi, TCP/IP, and network troubleshooting.
• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Able to work independently as well as part of a team.
• Customer-service oriented, responsible, and willing to learn.
• Able to prioritize tasks and work effectively under pressure.