N
Naukri E-hire
IT Support
Skills
ITILServiceNow
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹600,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
18 September 2026
What they need
Roles and Responsibilities :
- Manage IT tickets from creation to resolution, ensuring timely and effective issue resolution.
- Collaborate with internal teams to identify root causes of issues and implement preventative measures.
- Utilize ServiceNow platform to track and manage tickets, as well as provide detailed reporting on ticket status and metrics.
- Provide exceptional customer service by responding promptly to client inquiries via phone, email, or chat.
Job Requirements :
- 1-5 years of experience in IT support or a related field.
- Proficiency in ticket management tools such as ServiceNow or similar platforms.
- Strong understanding of ITIL processes and best practices for incident management.
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