IT Support

Job Responsibilities

• Provide Level 1 IT support to internal users by responding to helpdesk or ticketing system requests in a timely manner.
• Troubleshoot and resolve basic IT issues, including printer problems, network connectivity, login issues, and general software-related problems.
• Perform installation, setup, and configuration of IT equipment such as desktops, laptops, printers, and other peripherals.
• Assist in user account administration, including creating, modifying, and disabling system accounts and managing access permissions.
• Provide support for email systems, system access, and password reset requests.
• Support daily IT operations to ensure smooth system availability for both office and production users.
• Assist in basic network troubleshooting and coordinate with vendors when necessary.
• Maintain and update IT documentation, standard operating procedures, and asset records.
• Assist in IT asset and inventory management, including tracking hardware and software resources.
• Escalate unresolved or complex technical issues to Level 2 support or senior IT personnel when necessary.
• Ensure IT equipment and systems are configured and maintained in compliance with company IT and security policies.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in IT support or helpdesk role (fresh graduates with relevant knowledge are encouraged to apply).
• Basic knowledge of computer hardware, software, and network troubleshooting.
• Familiar with Windows operating systems, Microsoft Office, and basic IT support tools.
• Experience with ticketing or helpdesk systems will be an added advantage.
• Good problem-solving skills and ability to work independently.
• Able to maintain proper documentation and records.