IT Support

About the role

This role involves managing IT infrastructure, network systems, hardware assets, and security systems across 3 branches. You will install, configure, and maintain network devices, manage hardware assets, oversee CCTV and access control systems, administer employee onboarding and offboarding processes, coordinate with vendors for medical device integration, and handle IT reporting and project management.

Key Responsibilities :

• Install, configure, and maintain network devices (Router, Switch, Access Point), manage bandwidth limitations, ISP connections (Primary & Backup), and ensure network access security (VPN/Wi-Fi)
• Manage hardware asset data, maintenance, and troubleshooting for Computers, Laptops, Printers, Smartphones, PABX, and Intercom across 3 branches
• Manage and maintain CCTV systems (including NVR/Storage), fingerprint attendance machines, door access systems, and HRIS middleware
• Manage employee onboarding and offboarding processes, including creation/deletion of clinic system accounts and device access rights
• Coordinate actively with vendors for network installation and system integration (Laboratory IDEXX & ABAXIS, X-RAY, CT-SCAN/GPACS)
• Create incident reports, perform regular system and configuration backups, and prepare monthly IT operational billing vouchers per branch
• Execute, take responsibility for, and manage project requirements and implementation.

Requirement :

• Strong hardware troubleshooting capabilities (PC, CCTV, Attendance Machines, Network, PABX)
• Experience running small projects such as building networks, websites, or servers (home lab)
• Understanding and experience with Cloud Computing (AWS, Alibaba, etc.) is a plus
• Understanding and experience with Control Panel (cPanel, DirectAdmin, etc.) is a plus
• Experience integrating medical devices (Lab, Radiology) into hospital/veterinary clinic information systems is highly valued